Refund policy

Changed your mind? No bother. You've got 14 days from the day your order arrives to tell us you want to return it, then another 14 days to get it back to us.

What can come back

Coffee and Nespresso pods: unopened and still sealed only. Once a bag's open we can't take it back, for hygiene reasons.
Brewing kit and merch: unused and in the original packaging.
Christmas boxes: unopened, with everything still inside.
Personalised items, like personal videos, can't be returned.

Return postage

You pay for return postage, unless the item is faulty, damaged or not what you ordered. Then we'll cover it. We recommend a tracked service, because we can't refund items lost in the post.

Refunds

Once we've got your return, or proof you've posted it, we'll refund you within 14 days to your original payment method. That includes the standard delivery cost of your original order if you return the whole lot.